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Home Page > Health-Care Professionals > FAQs

FAQs

What information sources do you use to obtain the data summarized in the Report?

How do I use the information provided in the Report?

Does Seryx carry out the genetic testing?

How long does it take to get the Report?

Do you have a support line?

Are the results confidential?

How does the All-Inclusive Report* differ from the Drug-Gene Report?

Can the Signature Genetics™ Report be updated to reflect changes in drug regimen?

What information could the Signature Genetics™ Report provide to a patient who is not currently on any medication?

How do I get started using Signature Genetics?



What information sources do you use to obtain the data summarized in the Report?


The information is derived from public domain sources. Our primary source of information consists of peer-reviewed published clinical studies from recognized scientific and medical journals, accessible via PubMed™. Secondary source include case reports, review articles, product information monographs and data from in vitro human model systems. In the electronic version of the Signature Genetics™ report, references are hyperlinked to the PubMed® database, allowing access to publication abstracts and/or the full article.



How do I use the information provided in the Report?


The information provided in the report is intended for educational purposes. Detailed information, summarized from the clinical studies that back the consensus statements in the Executive Summary, appear in the body of each report with supporting references. The report provides highly focused information directly from published literature sources in a convenient and updated format for physician reference.



Does Seryx carry out the genetic testing?


No, Seryx is exclusively a pharmacogenetic information company. All genetic testing and DNA collection in the US is done through third-party CLIA-approved genetic testing laboratories.



How long does it take to get the Report?


Delivery of the Signature Genetics™ Report is usually within 15 business days after receipt of samples by the laboratory. An update to the Signature Genetics™ Report can be made available in electronic format within 24 hours, provided that no additional genetic testing is required.



Do you have a support line?


Yes, Seryx offers a Physician Support/Education Helpline to one of our staff scientists who can assist you with any questions you may have. Service is available between 10 AM - 6 PM EST (North America) and the toll-free number is available to Physicians who have registered on our site.



Are the results confidential?


Yes, all information provided to Seryx is de-identified so that the data cannot be traced back to its original source. Patient data is managed using personal identification numbers (PINs). Only the physician has access to the patient's identity and results. All physician communications take place in a secured area that is password and login protected.



How does the All-Inclusive Report* differ from the Drug-Gene Report?


The All-Inclusive Report* provides clinically-relevant pharmacogenetic information as it relates to the patient's drug regimen and select lifestyle factors based on genetic test results for four key CYP450 genes whereas the Drug-Gene Report provides a flexible entry point for obtaining information for select drugs (see list) only. The Drug-Gene report can be ordered to provide drug-gene information for one to three CYP450 genes depending on the patient's regimen and as a result, may be more flexible and economical. One other feature that distinguishes the All-Inclusive* from the Drug-Gene Report is the Drug Management Guide. The All-Inclusive* is the only report that includes a Drug Management Guide with over 200 medications that interact with CYP450 enzymes. The drugs in the guide are organized by drug therapeutic class.

* Please note that the All-Inclusive Report is not available in the USA



Can the Signature Genetics™ Report be updated to reflect changes in drug regimen?


Yes both reports can be updated to reflect changes in the patient's regimen. For a period of up to one year updates to the All-Inclusive Report are free while those to the Drug-Gene are free providing no additional gene testing is required. Free updated reports can be made available within 24 hours.



What information could the Signature Genetics™ Report provide to a patient who is not currently on any medication?


Signature Genetics™ can be used prospectively to provide clinically relevant pharmacogenetic information for drugs from our Pharmacogenetics Drug List (see list) and and/or anticipated concurrent medications based on the patient's genotype. A Report may be ordered for a patient not currently on any medication and the one-year free update can then be used for pharmacogenetic information for medications from our Drug List prior to initiating therapy.



How do I get started using Signature Genetics?


Simply click here (Getting Started).

If you are a physician in the UK or European Union (EU) you may order through Lab 21 (http://www.lab-21.com).